Help Center
Find answers to common questions
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Getting Started
How do I create an account?
Click the "Get Started" button, follow our 5-step registration process, verify your email with the code sent to you, and complete your profile information.
What documents do I need?
You'll need a valid government-issued ID (passport, driver's license, or national ID) and a proof of address document (utility bill or bank statement from the last 3 months).
Deposits & Withdrawals
What payment methods are accepted?
We accept bank transfers, credit/debit cards, and cryptocurrency deposits. Available methods depend on your region and selected currency.
How long do withdrawals take?
Withdrawal processing times: Crypto (1-2 hours), Bank transfers (1-3 business days), Card withdrawals (3-5 business days).
Verification
Why do I need to verify my account?
Account verification is required by financial regulations to prevent fraud, money laundering, and to ensure the security of all users on our platform.